Privacy Policy - IB Bestie

IB Bestie is an online tutoring service run by Omar Shaltout in Egypt. This policy explains what personal data we collect, why we collect it and the choices you have. For any privacy question, email contact@ibbestie.com.

What we collect

Your account: your name, email address and the last time you were active. If you sign in with Google, we receive your name and email from Google. If you use a password, it is handled by Google Firebase and we can't read it.
Your bookings: subject, level, lesson time and length, your time zone, the number of students, and anything you write in the "What should we focus on?" box.
Your payments: the amount, the PayPal order and payment references, and the email address of the PayPal account or payer. Card and bank details are entered with PayPal, and we never see or store them.
Your messages: anything you send us by email or WhatsApp.

How we use it

To run your account and show you your lessons.
To arrange your lessons and tell your tutor what you'd like to work on.
To take payments and send refunds.
To send lesson reminders and reply to you.
To prevent misuse and meet our legal and accounting duties.

We don't sell your data or use it for advertising.

Who can see it

Your tutor sees your name, email address and the details of the lessons you book with them.
The owner of IB Bestie can see all accounts, bookings and payment records in order to run the service.
Google (Firebase and Gmail) hosts accounts and bookings, runs our server code and delivers our emails. Our Firebase database and server code are located in Europe.
PayPal processes payments under its own privacy policy.
Spaceship hosts this website, and Unsplash serves an image on our home page. Like most websites, these services may process technical data such as your IP address.

These providers may process data outside your country. We may also share data when the law requires it.

Cookies and browser storage

We don't use advertising or analytics cookies. Your browser stores what's needed to keep you signed in, and PayPal may set its own cookies during checkout.

How long we keep it

We keep your account data while your account is in use. We keep payment and booking records for as long as we need them for accounting, disputes or legal reasons. You can ask us to delete your data at any time, and we'll delete what we aren't required to keep.

Your choices and rights

Email us to ask for a copy of your data, to correct it, to delete it or to object to how we use it. Depending on where you live, you may also be able to complain to your local data protection authority.

Students under 18

Many of our students are under 18. If you are, a parent or guardian should agree to you using IB Bestie before you create an account or book a lesson. A parent or guardian can contact us at any time to review or delete their child's data.

Security

Sign-in, bookings and payments go over encrypted connections, and only the people listed above can view booking records. No online service is completely secure, so please use a strong password and tell us if you suspect a problem with your account.

Changes to this policy

If we change this policy, we'll update it here and change the date at the top.